At Green Dynasty Lawn LLC, we take pride in the quality of our services and the satisfaction of our clients. If you are not completely satisfied with the service you have received, we offer a structured refund process as outlined below.

 

Service Refund Conditions
Non-Completion of Service: If we are unable to complete a service due to circumstances under our control, you are entitled to a full refund of any payments made for that specific service.
Quality Concerns: If our work does not meet the agreed-upon standards as detailed in the service agreement, clients must report the issue within 48 hours after the service is rendered. We will first attempt to re-perform the service at no additional cost. If re-performance does not resolve the issue, a partial or full refund may be offered at our discretion.
Prepaid Services: For services paid in advance, if you cancel the service at least 48 hours before the scheduled date, you are entitled to a full refund. Cancellations made less than 48 hours before the scheduled service may be subject to a cancellation fee as described in the service agreement.

 

Product Refunds
Damaged or Defective Products: If any products installed by our company are found to be defective or become damaged due to a fault in installation, we will replace the product and/or provide a refund for the cost of the product and installation.
Returns of Undamaged Goods: We generally do not accept returns or provide refunds for undamaged products that have been approved and accepted at the time of installation.

 

Process for Requesting Refunds
To request a refund, please contact us at:
Email: support@greendynastylawn.com
Phone: 803-999-3266
Address: [Insert Business Address]

Please provide your name, the service or product in question, and a brief description of the reason for the refund request. We may require further documentation or evidence to process your refund.

 

Refund Processing
Refunds will be processed to the original method of payment within a certain number of days, depending on your card issuer's policies. We will inform you once the refund has been initiated.

 

Changes to the Refund Policy
Green Dynasty Lawn LLC reserves the right to modify this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

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This policy is intended to clearly communicate the circumstances under which refunds will be given, protecting both the business and the clients. Adjustments may be necessary based on your specific business model and customer needs.